This story talks about how we need to anticipate the the unknown. Have you every been caught with your “pants down?” The challenge at the end of this chapter was:
For the week ahead, don’t limit your attention to only the things you know. As you sit in a meeting or have a conversation, pay close attention to both what is being said, but also what is not being said. Set aside time and resources for the unexpected. Think of it like the shoulder on a road. Most of the time you don’t need it, but when you need it you really need it.
If you plan your day expecting some things to go wrong, you’ll have that extra margin should it be necessary. Even better, on those days when everything goes according to plan, all the extra time you’ll have will make it feel like your birthday. And who doesn’t want that?
Tell us about your experiences dealing with the things you didn’t anticipate. How did you handle it? How did it change you?